F.A.Q

Accessibility and Services

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Is there parking available at the venue?

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Please note that there is no parking available at the venue, as it is located within the town walls, where parking is restricted.  Parking is available at nearby public car parks within walking distance of the venue.  We recommend that you plan ahead and use alternative parking options nearby.

 

To assist you in finding convenient parking locations, we suggest using Parkopedia for finding available parking spaces in the surrounding area. 

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Is De Valence Pavilion accessible for people with disabilities?

 

Yes, our venue is fully accessible, including wheelchair access, disabled restrooms, and designated seating areas. Please contact us if you have specific accessibility needs.

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Booking Information

 

How do I book De Valence Pavilion for my event?

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You can book the venue by contacting our team dvptrusttenby@hotmail.com for inquiries about availability, rates, and services.

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What types of events can be hosted at the venue?

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The venue is suitable for a wide range of events, including concerts, theatre productions, conferences, weddings, private parties, and exhibitions.

 

How many people can the venue accommodate?

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The pavilion can accommodate up to 700 guests, depending on the event type and setup. Contact us for specific capacity details for your event.

 

What facilities are available for hire?

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The venue offers flexible spaces, including a main hall, stage, bar,  and technical equipment such as lighting and sound systems.

 

Can I bring my own caterer?

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Yes, we allow external caterers. Please contact our team to discuss any catering arrangements and facilities available for them.

 

Are there special rates for community or non-profit events?

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Yes, we offer discounted rates for community events and non-profit organisations. Please get in touch for more information.

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Tickets and Events

 

How can I purchase tickets for events?

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Tickets can be purchased through our partner ticketing platforms linked on each event page.

 

Can I get a refund if I can’t attend an event?

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Our refund policy depends on the event organiser. Please review the terms on your ticket or contact the ticket provider for assistance.

 

Are there age restrictions for attending events?

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Some events may have age restrictions, especially for evening performances. Please check the specific event information before purchasing tickets

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Venue Policies

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What is the venue’s alcohol policy?

 

We have a fully licensed bar on-site, and alcoholic beverages can only be consumed within the venue. Guests are not allowed to bring outside alcohol or take purchased alcohol outside the venue.

 

Can I decorate the venue for my event?

 

Yes, you are welcome to decorate the venue. However, certain restrictions apply to ensure the safety of the venue. Please consult with our event team for guidelines.

 

What is your cancellation policy for event bookings?

 

Cancellation policies vary depending on the type of event and booking terms. You will find this in the Hire Request Agreement.